Blue Cross and Blue Shield of Kansas City (Blue KC)
"The accurate identification of a member’s information across multiple systems is essential to providing effective health care and most recently, in supporting healthcare reform regulations. The ICW solution has enabled Blue Cross and Blue Shield of Kansas City (Blue KC) to create a holistic picture of our members throughout their lifetime that spans the new health information landscape."
Karen L. LaJaunie, Blue Cross and Blue Shield of Kansas City, Director Application Development
DATA QUALITY STATS
- Blue KC started their journey by establishing goals including improving member/customer identification, enhancing patient safety, and reducing duplicate and overlay creation.
- They also identified value that could be gained in reduction in the time needed to resolve data quality issues including overlays and duplicates. These key steps facilitated executive and operational buy-in to the technology and change management.